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Terms of Use

Terms of Use
MSIG Insurance (Hong Kong) Limited ("MSIG", "we" or "us") would ask that you take the time to read these terms and conditions carefully. In case of discrepancies between the English and Chinese versions of this statement, the English version shall prevail.

DISCLAIMER
MSIG has taken reasonable precautions to ensure that the information contained on this website is current, accurate and complete at the date of publication. The information contained on this site is provided for information only, and does not constitute an offer to sell. No representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information.

MSIG makes no commitment, and disclaims any duty, to update or correct or to provide notice as to any error or omission to information contained on this site. MSIG cannot be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website.

No warranty is given that access to any information or materials on this website, or this website as a whole will be provided uninterrupted or free from errors, virus or other malicious, destructive or corrupting code, agent, program or macros.
Please note that there is no guarantee that any correspondence sent via email to or by MSIG will be received, or that the contents of the email will remain confidential during internet transmission.

Collection and Use of Non-Personal Information
We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose, such as website traffic information that cannot be identified with a specific person. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest.

Cookies and Other Technologies
MSIG’s website, online services, interactive applications, SMS and email messages, may use “cookies” and other technologies such as “pixel tags”. These technologies help us better understand user behavior, facilitate website improvements, and measure the effectiveness of online advertisements. We treat information collected by cookies and other technologies as non-personal information, because the information is aggregated among all users and can no longer be identified to a specific individual. MSIG also use cookies and other technologies to personalize your experience with MSIG when using our website, applications, and online services. Cookies can be disabled directly from your internet browser, but please note that certain features of website may be unavailable once cookies are disabled.

Copyright
Copyright in the whole and every part of this site be longs to or is licensed to MSIG, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form in or on any media to any person without prior consent of MSIG.

MSIG is the owner and proprietor of or has the right to use all the marks, whether services, trade marks or logos in this website. The use of these marks and icons by users of this website is forbidden. Any pictures or images displayed on this website belong to or are displayed by MSIG with permission of the owners of these pictures or images. The use by you of these pictures or images is strictly prohibited.

This website may be linked to other websites which are not maintained by MSIG. Such links are provided for your convenience and reference only and the inclusion of any hyperlink to any other website is not an endorsement or verification by MSIG of such website, its contents or its sponsoring organization, and such website should only be accessed at your own risk. Please read this information carefully. Your use of service(s) provided by this website is confirmation that you understand and agree to be bound by all these terms and conditions. MSIG reserves the right to change these terms and conditions from time to time.

Governing Law and Jurisdiction
By accessing this website and/or using the service offered through this website, you agree that such use is governed by the laws of the Hong Kong SAR and you agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR.

Data Security
Our website employs the 128-bit VeriSign Secure Socket Layer. All confidential online sessions between you and MSIG are protected up to a 128-bit encryption level. Encryption is a method of scrambling your information to protect its security during transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the internet. Encryption protects your information against disclosure to third parties.

Privacy Policy

MSIG Insurance (Hong Kong) Limited ("MSIG", "we" or "us") would ask that you take the time to read these terms and conditions carefully. In case of discrepancies between the English and Chinese versions of this statement, the English version shall prevail.

PRIVACY POLICY

 

MSIG takes your privacy very seriously. To ensure your personal information is secure, we communicate and enforce our privacy and security guidelines according to the relevant laws and regulations. MSIG takes precautions to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Furthermore, we will not sell your personal information to anyone for any purpose. MSIG imposes very strict sanction control and only authorised staff on a need-to-know basis are given access to or will handle your personal data, and we provide regular training to our staff to keep them abreast of any new developments in privacy laws and regulations.

We will only retain your personal data in our business records for as long as it is necessary for business and tax purposes as permitted by the laws. We will require our agent, contractor or third party who provides administrative or other services on our behalf to protect personal data they may receive in a manner consistent with this policy. We do not allow them to use such information for any other purpose. If you have any questions or inquiries regarding our privacy policy, please feel free to contact us.

We may amend this Privacy Policy at any time and for any reason. The updated version will be available by following the 'Privacy Policy' link on our website homepage at www.msig.com.hk. You should check the Privacy Policy regularly for changes.

Personal Information Collection Statement
Personal information is data that can be used to uniquely identify or contact a single person. As our customers, it is necessary from time to time for you to supply us with your personal data in relation to the general insurance services and products ("the Product") that we provide to you and in order for us to deliver and improve the customer service. This includes but not limited to the personal data contained in the proposal form or in any document in relation to the Product or any claim made under the Product.

Your personal data may be used for obligatory purpose or voluntary purpose. If personal data are to be used for an obligatory purpose, you MUST provide your personal data to MSIG if you want MSIG to provide the Product. Failure to supply such data for obligatory purpose may result in MSIG being unable to provide the Product.

The obligatory purposes for which your personal data may be used are as follows:-

  • processing and evaluating your insurance application and any future insurance application you may make;
  • our daily operation and administration of the services and facilities in relation to the Product provided to you;
  • variation, cancellation or renewal of the Product;
  • invoicing and collecting premiums and outstanding amounts from you;
  • assessing and processing claims in relation to the Product and any subsequent legal proceedings;
  • exercising any right of subrogation by us;
  • contacting you for any of the above purposes;
  • other ancillary purposes which are directly related to the above purposes;
  • complying with applicable laws, regulations or any industry codes or guidelines; and
  • detecting and preventing fraud (whether or not relating to the policy issued in respect of this application).


The voluntary purposes for which your personal data may be used are any sales, marketing, promotion of other general insurance services and products provided by MSIG. The personal data we intend to use for voluntary purposes are your name, your address, your phone number and email address. 

In connection with any of the above purposes, the personal data that we have collected might be transferred to:

  • third party agents, contractors and advisors who provide administrative, communications, computer, payment, security or other services which assist us to carry out the above purposes (including medical service providers, emergency assistance service providers, telemarketers, mailing houses, IT service providers and data processors);
  • in the event of a claim, loss adjudicators, claims investigators and medical advisors;
  • reinsurers and reinsurance brokers;
  • your insurance broker;
  • our legal and professional advisors;
  • our related companies as defined in the Companies Ordinance;
  • the Hong Kong Federation of Insurers (or any similar association of insurance companies) and its members;
  • the Insurance Complaints Bureau and similar industry bodies;
  • government agencies and authorities as required or permitted by law;
  • fraud prevention organizations;
  • other insurance companies (whether directly or through fraud prevention organization or other persons named in this paragraph);
  • the police; and
  • databases or registers (and their operators) used by the insurance industry to analyse and check information provided against existing information.

 

In order to confirm the accuracy of your personal data, you agree to provide us with authorisation to access to and to verify any of your personal data with the information collected by any federation of insurance companies from the insurance industry.

Under the relevant laws and regulations, you have the right to request access to and to request correction of your personal data held by us. If you wish to exercise these rights, please write to our Data Protection Officer at 9/F Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong.

If you have any enquiries or require assistance with this Personal Information Collection Statement, please call us at (852)3122-6922 or email to dpo@hk.msig-asia.com.

     
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Latest Promotion

FamilySurance Plus 4.0

FamilySurance Plus 4.0 with Domestic Servant

Landlord Protector

Tenant Protector

Latest Promotion
  • Home Insurance Promotions

Home Insurance Series

At MSIG, we offer four plans to give your home, its contents and your family members some much-needed protection.

home40
FamilySurance Plus 4.0
Providing comprehensive cover for your home contents from typhoons, floods, landslides, sinkholes, break ins, ensuring that your property is protected in any situation
home40ds
FamilySurance Plus 4.0 with Domestic Servant
One plan to protect everything in your household: your property, your helper, your assets and any liabilities
landlord
Landlord Protector
Protecting landlords by offering protection against lost of rent, property damage plus complimentary liability protection.
tenant
Tenant Protector
Offering all inclusive protection to all tenants covering damage to the landlord's property, repair costs, and even deposit lost

Limited Time Offer

Apply on or before 24 Sep 2020 to enjoy 25% off
and select one of following rewards:


Asia Miles

HK$3 net premium spent = 1 Asia Miles #

How to earn Asia Miles

MSIG$

Login for HK$1 net premium spent = MSIG$1
Redeem your gift on MSIG mobile app

Loyalty Program | Reward Catalogue

# Asia Miles promotion cannot be used in conjunction with promo code and MSIG$ offer at the same time per policy.

Terms and Conditions

FamilySurance Plus 4.0
  • Product Features
  • Benefits Table
  • Premium
  • Major Exclusions

Key Features

  • All risks home contents protection up to HK$100,000 per item, set or collection with a maximum benefit of HK$1,000,000 per year
  • Cover valuable properties up to HK$15,000 per item, set or collection with an aggregate limit of 1/3 of the household contents sum insured per year
  • Tenant's liability cover loss of or damage to landlord's properties up to 10% of the household contents sum insured
  • Occupier's liability and personal liability cover you and your family against any legal liability to third party in respect of accidental injury or property damage up to HK$5,000,000
  • Owner's liability in common area cover up to HK$1,000,000

Other Benefits

  • Cover loss of money at home up to HK$1,000 per loss or up to HK$2,000 per loss during general holidays, an aggregate limit of HK$5,000 per year
  • Accidental loss or theft of personal money or personal effects on business trip outside Hong Kong up to HK$2,500
  • Loss of personal effects kept in your office outside home up to HK$2,500
  • Pay for alternative accommodation expense or loss of rent up to HK$50,000 if your home is uninhabitable due to accidental damage
  • Cover accidental loss of or damage to the personal belongings of domestic servant up to HK$5,000
  • 24 hours Home Emergency Assistance Service
  • Optional Building covers at your choice

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

BenefitsMaximum Benefits Payable (HK$)

Basic Covers

Household Content
Any unforeseen sudden accidental physical loss or damage such as by fire, typhoon, gas explosion, flooding, landslip and subsidence or theft
Plan A - 1,000,000
Plan B - 750,000
100,000 per item, set or collection
Valuables
Include jewellery, items of gold, silver or other precious metals, items of crystal and precious stones, watches, photographic equipment, binoculars, works of art, Chinaware, curios, furs, musical instruments (excluding pianos)
1/3 of the section limit chosen
15,000 per item
Money
Include cash, cheques, postal orders, bankers drafts, travel tickets, saving certificates, current postage stamps, collection of stamps, coins or medals, gift tokens, all held for social or domestic purposes
5,000
1,000 per loss

Extra Benefits

Household removal
For loss of or damage to Household Contents during the course of removal by a professional remover
100,000
Alternative accommodation / Loss of rent
Should your home becomes uninhabitable due to insured damages
50,000
Temporary removal of Household Contents
Temporary removal of household contents for repairing or cleaning
50,000
Fatal accident
Should you or your spouse pass away within 3 months from injury caused by fire or burglars in your home
50,000
Burglary harm allowance
If you or your spouse sustains injury caused by burglars in your home
5,000
Loss of personal effects in office
Personal effects kept in your office
2,500
Loss of personal effects / money on business trips
Loss or theft of money or personal effects whilst you are away from Hong Kong on business trips
2,500
Domestic servant's property
Accidental loss of or damage to personal belongings (excluding money) of your domestic servant normally residing with you whilst such properties are contained in your home
5,000
General holidays increment
For loss of money due to burglary during public holidays (except Sundays)
2,000 per incident
Damaged locks
For replacement cost due to burglary
2,500
Frozen food
If food in freezer rots due to freezer failure
5,000
Home quarantine allowance
If being confined at home involuntarily in quarantine as declared by the local authority
5,000
Max. $500 x 10 days
Tenant's liability
For loss of or damage to landlord's property
10% of the section limit

Personal Liability (Free)

Any claim against you or your family members in the event of your negligence causing third party injury or property damage.
(It extends to contingent contractor's liability for maintenance and home cleaning services with a contract sum of not more than HK$100,000)
5,000,000
Owner's liability in common area 1,000,000

24-Hour Home Emergency Assistance (Free)

Building (Optional)

Building
For the structural part of your home including flooring, walls, ceiling, windows and doors and their subsequent household improvement
Sum Insured
Alternative accommodation
Should your home becomes uninhabitable due to insured damages
50,000
Removal of debris
After the damage or destruction to your building
10,000

Important Notes:

  1. The premises or building to be insured must be less than 40 years of age.
  2. The premises or building to be insured must be for residential use. No industrial or commercial buildings will be covered.
  3. The premises or building to be insured must be your family's and your principal place of residence located in Hong Kong SAR.
  4. The premises or building to be insured must be not a sub-divided home or sub-let premises.
  5. The premises to be insured is not a village house / bungalow /duplex house / townhouse / detached house or the likes.
  6. The premises to be insured must not be situated on ground floor or not include any kind of roof/rooftop.
  7. The premises to be insured must be built of and roofed with bricks, stones or concrete, and must have no illegal structure or outbuilding items or any household improvements made of glass, metal, plastic or the like (Not applicable to non-structural indoor items).
  8. The policy does not cover any home contents in an open area or on a roof/rooftop.
  9. Walls, flooring, doors with frames, windows with frames and the ceiling and their improvements and betterments made by You within the insured premises are covered under the Building Section.
  10. The sum insured for Building cover should represent the full cost of rebuilding the Insured Address (including the costs of fixtures and fittings, renovation, debris removal, professional fees and compliance costs).
  11. An enforceable Tenancy Agreement shall be effective on/before the policy effective date and agree to present the Tenancy Agreement upon request.
  12. If You would like to insure any Valuable Property exceeding HK$15,000, You should provide relevant invoice to prove its value at the time of application.
  13. You and your family must comply with all statutory obligations and take reasonable steps to prevent loss or damage; and to maintain any insured property in good condition and sound repair; if the premises to be insured is constructed with an open kitchen, the relevant fire safety rules and regulations must be complied; and to fulfill the requirement of the deed of mutual covenant, any other relevant regulations or statutory instruments relating to the building and your home; Contravention of any regulatory requirements or rules may invalidate the coverage provided by this policy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Gross Floor Area (sq ft)Annual Premium (HK$)
Plan APlan B
Up to 500 1,030 790
501 - 700 1,430 1,090
701 - 1,000 1,820 1,390
1,001 - 1,500 2,430 1,860
1,501 - 2,000 2,860 2,190
Over 2,000 Please call our Customer Services Hotline
Worldwide Personal Liability Free
24-Hour Home Emergency Assistance Free
Building 0.09% on Sum Insured

Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the 'Insurance Ordinance' with effect from 1st January 2018. As a result, all premium amounts shown in this webpage are subject to levy. For further information, please visit www.ia.org.hk/en/levy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

For all sections:

  • Sub-divided home or sub-let premises
  • Insured premises that is situated in a building where sub-divided flats are known to exist
  • Insured premises that is used for business purpose or as a holiday home
  • Unoccupied premises for more than 30 consecutive days
  • Illegal structure exists in the insured premises

For Household Contents Section:

  • Contents on roof or in open area
  • Mobile / portable radio telecommunication equipment e.g. mobile/ portable telephones and pagers
  • Any loss or damage caused by:
    • Domestic animals which you own or are in your custody or control
    • Inherent fault or defective workmanship, defective material or design
    • Mysterious disappearance or unexplained loss
    • Mechanical breakdown and/ or malfunction of electrical appliances and computer equipment
    • Wear and tear
    • Sonic bangs
  • Motor vehicles
  • Livestock, pets and animals
  • Any items that fall under the definition of 'Building' as described below:
    • The structural part of your Home including but not limited to fabric walls and the wall paint, flooring, doors with frames, windows with frames
    • Permanent fixtures and fittings including but not limited to skirting, water pipes, electric cables/wiring, fixed glass, sanitary fixtures, fixed or permanently installed on the structural parts of your Home
    • Outbuildings at your Home used for domestic purposes
    • Swimming pools, tennis hard courts, garden walls, patios, terraces, hedges, fences, gates, paths and drives, that are forming part of your Home (but not retaining walls, foundations and drains)

Major Excesses

Major ExcessExcess Amount (HK$)
Household Contents
General items 250
Household removal excess 1,000
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater
Personal Liability
Water damage 3,000
Building
Water damage 1,000 or 10% of adjusted loss, whichever is greater
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

FamilySurance Plus 4.0 with Domestic Servant
  • Product Features
  • Benefits Table
  • Premium
  • Major Exclusions

Key Features

  • All risks home contents protection up to HK$100,000 per item, set or collection with a maximum benefit of HK$1,000,000 per year
  • Cover valuable properties up to HK$15,000 per item, set or collection with an aggregate limit of 1/3 of the household contents sum insured per year
  • Tenant's liability cover loss of or damage to landlord's properties up to 10% of the household contents sum insured
  • Occupier's liability and personal liability cover you and your family against any legal liability to third party in respect of accidental injury or property damage up to HK$5,000,000
  • Owner's liability in common area cover up to HK$1,000,000

Domestic Servant Benefits

  • Covers your legal obligation as an employer for your domestic servant
  • Comprehensive medical and related expenses cover including surgical and hospitalization expenses, clinical and dental expenses with no excess
  • Cash allowance if your domestic servant is confined in a hospital for more than 1 day as an in-patient for sickness or surgery causing loss or interruption of service

Other Benefits

  • Cover loss of money at home up to HK$1,000 per loss or up to HK$2,000 per loss during general holidays, an aggregate limit of HK$5,000 per year
  • Accidental loss or theft of personal money or personal effects on business trip outside Hong Kong up to HK$2,500
  • Loss of personal effects kept in your office outside home up to HK$2,500
  • Pay for alternative accommodation expense or loss of rent up to HK$50,000 if your home is uninhabitable due to accidental damage
  • Cover accidental loss of or damage to the personal belongings of domestic servant up to HK$5,000
  • 24 hours Home Emergency Assistance Service
  • Optional Building covers at your choice

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

BenefitsMaximum Benefits Payable (HK$)

Basic Cover

Household Content
Any unforeseen sudden accidental physical loss or damage such as by fire, typhoon, gas explosion, flooding, landslip and subsidence or theft
Plan A - 1,000,000
Plan B - 750,000
100,000 per item, set or collection
Valuables
Include jewellery, items of gold, silver or other precious metals, items of crystal and precious stones, watches, photographic equipment, binoculars, works of art, Chinaware, curios, furs, musical instruments (excluding pianos)
1/3 of the section limit chosen
15,000 per item
Money
Include cash, cheques, postal orders, bankers drafts, travel tickets, saving certificates, current postage stamps, collection of stamps, coins or medals, gift tokens, all held for social or domestic purposes
5,000
1,000 per loss

Extra Benefits

Household removal
For loss of or damage to Household Contents during the course of removal by a professional remover
100,000
Alternative accommodation / Loss of rent
Should your home becomes uninhabitable due to insured damages
50,000
Temporary removal of Household Contents
Temporary removal of household contents for repairing or cleaning
50,000
Fatal accident
Should you or your spouse pass away within 3 months from injury caused by fire or burglars in your home
50,000
Burglary harm allowance
If you or your spouse sustains injury caused by burglars in your home provided that the injury results in granting of sick leave of not less than 4 consecutive days
5,000
Loss of personal effects in office
Personal effects kept in your office
2,500
Loss of personal effects / money on business trips
Loss or theft of money or personal effects whilst you are away from Hong Kong on business trips
2,500
Domestic servant's property
Accidental loss of or damage to personal belongings (excluding money) of your domestic servant normally residing with you whilst such properties are contained in your home
5,000
General holidays increment
For loss of money due to burglary during public holidays (except Sundays)
2,000 per incident
Damaged locks
For replacement cost due to burglary
2,500
Frozen food
If food in freezer rots due to freezer failure
5,000
Home quarantine allowance
If being confined at home involuntarily in quarantine as declared by the local authority
5,000
Max. $500 x 10 days
Tenant's liability
For loss of or damage to landlord's property
10% of the section limit

Domestic Servant (Cover B)

Employees' Compensation Cover
Your liability as an employer under the law
100,000,000
Clinical Expenses
Out-patient medical treatment received from registered medical practitioner in the event of bodily injury or sickness
3,000
(150 per visit per day)
- Bonesetter treatment 100 per visit per day and up to $500 per year
Surgical and Hospitalisation Expenses
Hospital confinement for surgery or treatment of bodily injury or sickness
30,000
- Room and board, and other miscellaneous hospital services 300 per day
- Surgical operation 10,000 per surgical operation
Service Interruption Cover
Loss of service resulting from the confinement of domestic servant in a hospital at least one day for surgery or treatment of bodily injury or sickness
6,000
(200 per day)
Dental Expenses
Dental treatment including oral surgery, treatment of abscesses, X-rays, extractions or fillings as a result of dental disease
1,500
(Two-thirds of actual expenses per claim)
Personal Accident Benefit
Accidental bodily injury resulting in death or permanent disablement during his/her rest days within 12 months from the date of accident
100,000
Repatriation Expenses
Repatriation of your domestic servant who is certified by registered medical practitioner as medically unfit to complete the contract in the event of serious sickness or bodily injury, or the repatriation of his/her mortal remains to the country of residence in the event of death
20,000
Replacement Helper Expenses
A reasonable and necessary expenses actually incurred for employing a new domestic servant in the event that the insured repatriates the existing domestic servant due to serious illness, bodily injury or death
3,000
Fidelity Guarantee Cover
Pecuniary loss caused by fraud or dishonesty committed by your domestic servant
10,000
- Unauthorised telephone calls 3000 per year
Replacement and Installation Cost of Main Door or Metal Gate Lock
Cost of main door lock or metal gate lock following the termination of employment contract with the domestic servant due to discovery of any act of infidelity or repatriation of the domestic servant (Replacement & installation must be undertaken within 7 days after the termination of employment contract.)
500

Personal Liability (Free)

Any claim against you or your family members in the event of your negligence causing third party injury or property damage.
(It extends to contingent contractor's liability for maintenance and home cleaning services with a contract sum of not more than HK$100,000)
5,000,000
Owner's liability in common area 1,000,000

24-Hour Home Emergency Assistance (Free)

Building (Optional)

Building
For the structural part of your home including flooring, walls, ceiling, windows and doors and their subsequent household improvement
Sum Insured
Alternative accommodation
Should your home becomes uninhabitable due to insured damages
50,000
Removal of debris
After the damage or destruction to your building
10,000

Important Notes:

  1. The premises or building to be insured must be less than 40 years of age.
  2. The premises or building to be insured must be for residential use. No industrial or commercial buildings will be covered.
  3. The premises or building to be insured must be your family's and your principal place of residence located in Hong Kong SAR.
  4. The premises or building to be insured must be not a sub-divided home or sub-let premises.
  5. The premises to be insured is not a village house / bungalow /duplex house / townhouse / detached house or the likes.
  6. The premises to be insured must not be situated on ground floor or not include any kind of roof/rooftop.
  7. The premises to be insured must be built of and roofed with bricks, stones or concrete, and must have no illegal structure or outbuilding items or any household improvements made of glass, metal, plastic or the like (Not applicable to non-structural indoor items).
  8. The policy does not cover any home contents in an open area or on a roof/rooftop.
  9. Walls, flooring, doors with frames, windows with frames and the ceiling and their improvements and betterments made by You within the insured premises are covered under the Building Section.
  10. The sum insured for Building cover should represent the full cost of rebuilding the Insured Address (including the costs of fixtures and fittings, renovation, debris removal, professional fees and compliance costs).
  11. An enforceable Tenancy Agreement shall be effective on/before the policy effective date and agree to present the Tenancy Agreement upon request.
  12. If You would like to insure any Valuable Property exceeding HK$15,000, You should provide relevant invoice to prove its value at the time of application.
  13. You and your family must comply with all statutory obligations and take reasonable steps to prevent loss or damage; and to maintain any insured property in good condition and sound repair; if the premises to be insured is constructed with an open kitchen, the relevant fire safety rules and regulations must be complied; and to fulfill the requirement of the deed of mutual covenant, any other relevant regulations or statutory instruments relating to the building and your home; Contravention of any regulatory requirements or rules may invalidate the coverage provided by this policy.
  14. This plan is only applicable for the foreign domestic servant who is employed by You for full time domestic duties and is aged between 16 and 65.
  15. A standard Employment Contract as specified by the Director of Immigration (Hong Kong) must be entered into between You and the insured Domestic Servant, and it shall be effective on/before the Policy Effective Date.
  16. The insured Domestic Servant must hold a valid employment visa issued by Hong Kong Immigration Department in connection with the employment between You and the insured Domestic Servant for the full time domestic duties as specified in the standard Employment Contract.
  17. The insured Domestic Servant shall work in the address as specified in the standard Employment Contract during the period of insurance and that address must be same as the Insured Address under FamilySurance Plus 4.0.
  18. The 14-day waiting period from the effective date of the insurance is applicable under Cover B - Clinical Expenses, Surgical and Hospitalisation Expenses, Service Interruption Cover and Dental Expenses for each Domestic Servant.
  19. The premium has included the Employees' Compensation Insurance Levy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Gross Floor Area (sq ft)Annual Premium (HK$)
FamilySurance Plus 4.0 Plan A with Domestic Servant Cover BFamilySurance Plus 4.0 Plan B with Domestic Servant Cover B
Up to 500 1,780 1,540
501 - 700 2,180 1,840
701 - 1,000 2,570 2,140
1,001 - 1,500 3,180 2,610
1,501 - 2,000 3,610 2,940
Over 2,000 Please call our Customer Services Hotline
Worldwide Personal Liability Free
24-Hour Home Emergency Assistance Free
Building 0.09% on Sum Insured

Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the 'Insurance Ordinance' with effect from 1st January 2018. As a result, all premium amounts shown in this webpage are subject to levy. For further information, please visit www.ia.org.hk/en/levy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

For all sections:

  • Sub-divided home or sub-let premises
  • Insured premises that is situated in a building where sub-divided flats are known to exist
  • Insured premises that is used for business purpose or as a holiday home
  • Unoccupied premises for more than 30 consecutive days
  • Illegal structure exists in the insured premises

For Household Contents Section:

  • Contents on roof or in open area
  • Mobile / portable radio telecommunication equipment e.g. mobile/ portable telephones and pagers
  • Any loss or damage caused by:
    • Domestic animals which you own or are in your custody or control
    • Inherent fault or defective workmanship, defective material or design
    • Mysterious disappearance or unexplained loss
    • Mechanical breakdown and/ or malfunction of electrical appliances and computer equipment
    • Wear and tear
    • Sonic bangs
  • Motor vehicles
  • Livestock, pets and animals
  • Any items that fall under the definition of 'Building' as described below:
    • The structural part of your Home including but not limited to fabric walls and the wall paint, flooring, doors with frames, windows with frames
    • Permanent fixtures and fittings including but not limited to skirting, water pipes, electric cables/wiring, fixed glass, sanitary fixtures, fixed or permanently installed on the structural parts of your Home
    • Outbuildings at your Home used for domestic purposes
    • Swimming pools, tennis hard courts, garden walls, patios, terraces, hedges, fences, gates, paths and drives, that are forming part of your Home (but not retaining walls, foundations and drains)

For Domestic Servant Section

  • Pre-existing ailments
  • Rest-cure or physical check-up
  • Nervous or mental disease or disorder, venereal disease, congenital anomalies and deformities, infertility, sterilization, heart disease or cancer
  • Any routine examination, scaling, polishing or cleaning and crowning, cost of any bridges, braces and dentuires
  • Vaccinations, immunisation, injections or preventive medication
  • Repatriation or transportation of mortal remains originating outside Hong Kong (applicable to Domestic Servant Cover B - Item 7 Repatriation Expenses and Item 8 Replacement Helper Expenses)
  • Bodily Injury occurring outside the rest days (applicable to Domestic Servant Cover B - Item 6 Personal Accident Benefits)
  • Bodily Injury sustained outside Hong Kong (applicable to Domestic Servant Cover B - Item 6 Personal Accident Benefits)

Major Excesses

Major ExcessExcess Amount (HK$)
Household Contents
General items 250
Household removal excess 1,000
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater
Personal Liability
Water damage 3,000
Building
Water damage 1,000 or 10% of adjusted loss, whichever is greater
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Landlord Protector
  • Product Features
  • Benefits Table
  • Premium
  • Major Exclusions
  • Loss of rent cover up to HK$80,000 or 3-month rental income
  • Property owner's liability protection up to HK$8,000,000
  • Rental property protection including fixtures and fittings, furniture and household appliances up to HK$400,000
  • Temporary removal of contents for loss of or damage to contents whilst temporarily removed for cleaning, renovation or repair up to HK$50,000
  • Optional Building cover

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

BenefitMaximum Benefit Payable Per Year (HK$)
Gross Floor Area (sq ft)800 or below801 - 1,0001,001 - 1,200

Basic Cover

200,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
300,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
400,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
Content
Accidental loss of or damage to your contents including furniture, fixtures and fittings and household appliances
200,000
(15,000 per item, set or collection)
300,000
(15,000 per item, set or collection)
400,000
(15,000 per item, set or collection)
Household Improvements
Household improvements – improvements and betterments on walls, windows, ceiling, floors and doors
50,000

Extra Benefits

Damaged locks
Replacement and installation costs if windows, gate or external door locks and keys are damaged due to burglary or attempted theft
5,000
Removal of Debris
After the damage or destruction to your home
10,000
Temporary removal of contents
Loss of or damage to contents whilst temporarily removed for cleaning, renovation or repair within Hong Kong
50,000
Landslip and subsidence extension
Loss of or damage to contents directly caused by landslip or subsidence
Covered
Alterations and repairs
Accidental loss of or damage to contents while the insured premises is under alteration or repair
Covered
(Contract period not exceeding two months and within maximum contract value of 100,000)

Loss of Rent (Basic Cover)

80,000 or total rent of maximum three months,
whichever is the lower
We will cover your loss of rent in respect of the following situation:
If your premises is uninhabitable due to accidental loss of or damage to contents as insured
Covered
If access to your premises is prevented by damage to other premises in the vicinity
If your tenant dies as a result of murder or suicide and no one is paying the rent
If your tenant fails to pay the rent and you have
i) taken legal action; and
ii) obtained court judgment; and
iii) could not receive the payment within one month after the court ruling
20,000

Property Owner's Liability (Free Cover)

Any claim against you as the owner of the insured premises in the event of accident causing third party's bodily injury or property damage 5,000,000
per occurrence
6,000,000
per occurrence
8,000,000
per occurrence
Your legal liability as the owner of the insured premises whilst alteration or repair works are carried out at the insured premises Covered
(contract period not exceeding two months and within maximum contract value of 100,000)

Building1(Optional Cover)

Accidental loss of or damage to the structural part of your premises Sum insured2
Landslip and subsidence extension – loss of or damage to the structural part of your premises directly caused by landslip or subsidence Covered

Important Notes:

  1. The premises or building to be insured must be less than 40 years of age.
  2. The premises or building to be insured must be for residential use. No industrial or commercial buildings will be covered.
  3. The premises or building to be insured must be not a sub-divided home or sub-let premises.
  4. The premises to be insured is not a village house / bungalow /duplex house / townhouse / detached house or the likes.
  5. The premises to be insured must not be situated on ground floor or not include any kind of roof/rooftop.
  6. The premises to be insured must be built of and roofed with bricks, stones or concrete, and must have no illegal structure or outbuilding items or any household improvements made of glass, metal, plastic or the like (Not applicable to non-structural indoor items).
  7. The policy does not cover any home contents in an open area or on a roof/rooftop.
  8. Walls, flooring, doors with frames, windows with frames and the ceiling and their improvements and betterments made by You within the insured premises are covered under the Building Section.
  9. The sum insured for Building cover should represent the full cost of rebuilding the Insured Address (including the costs of fixtures and fittings, renovation, debris removal, professional fees and compliance costs).
  10. An enforceable Tenancy Agreement shall be effective on/before the policy effective date and agree to present the Tenancy Agreement upon request.
  11. If You would like to insure any Valuable Property exceeding HK$15,000, You should provide relevant invoice to prove its value at the time of application.
  12. You and your family must comply with all statutory obligations and take reasonable steps to prevent loss or damage; and to maintain any insured property in good condition and sound repair; if the premises to be insured is constructed with an open kitchen, the relevant fire safety rules and regulations must be complied; and to fulfill the requirement of the deed of mutual covenant, any other relevant regulations or statutory instruments relating to the building and your home; Contravention of any regulatory requirements or rules may invalidate the coverage provided by this policy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Gross Floor Area (sq ft)800 or below801 - 1,0001,001 - 1,200
Annual Premium (HK$) 798 1,088 1,388

Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the 'Insurance Ordinance' with effect from 1st January 2018. As a result, all premium amounts shown in this webpage are subject to levy. For further information, please visit www.ia.org.hk/en/levy

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

  • Sub-divided home or sub-let premises
  • Insured premises that are situated in a building where sub-divided flats are known to exist
  • Insured premises that are used for business purposes or as a holiday home
  • Unoccupied premises for more than 30 consecutive days
  • Illegal structure exists in the insured premises

Major Excesses

Major ExcessExcess Amount (HK$)
Household Contents
General items 500
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater
Water damage 1,000 or 5% of adjusted loss, whichever is the greater
Personal Liability
Water damage 3,000 or 10% of adjusted loss, whichever is the greater
Building
General item 250
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Tenant Protector
  • Product Features
  • Benefits Table
  • Premium
  • Major Exclusions
  • Loss of rent cover up to HK$80,000 or 3-month rental income
  • Property owner's liability protection up to HK$8,000,000
  • Rental property protection including fixtures and fittings, furniture and household appliances up to HK$400,000
  • Temporary removal of contents for loss of or damage to contents whilst temporarily removed for cleaning, renovation or repair up to HK$50,000
  • Optional Building cover

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

BenefitMaximum Benefit Payable Per Year (HK$)
Gross Floor Area (sq ft)800 or below801 - 1,0001,001 - 1,200

Basic Cover

300,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
400,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
500,000 in the aggregate
inclusive of all sub-limits under Extra Benefits
Content
Accidental loss of or damage to your contents including furniture, fixtures and fittings, household appliances, personal computer etc
300,000
(50,000 per item, set or collection)
400,000
(50,000 per item, set or collection)
500,000
(50,000 per item, set or collection)
Valuable property
Includes jewellery, watches, photographic equipment etc
1/3 of the sum insured
(15,000 per item, set or collection)
Money, Stamps, coins and medals 5,000
- Money 1,000 per occurrence
- Stamps, coins, medals 1,000 per collection
Others 5,000 per item, set or collection
Household improvements
Improvements and betterments on walls, windows, ceiling, floors and doors
50,000

Extra Benefits

Loss of security deposit
If your landlord goes into bankruptcy and fails to repay your security deposit
10,000 or 50% of the deposit, whichever is the lower
Alternative accommodation
If your home becomes uninhabitable due to insured damages
50,000 (1,500 per day)
Fatal accident benefit
If you or your family member pass away within three months following injury caused in your home by fire or thieves
50,000
Burglary / robbery harm allowance
If you or your family member sustain injury caused by burglars or robbers in your home with four or more consecutive days of sick leave granted by a doctor
5,000
Damaged locks
Replacement and installation cost if windows, gate or external door locks are damaged as a result of burglary or attempted theft
5,000
Removal of debris
After the damage or destruction to your home
10,000
Household removal
For loss of or damage to contents during the course of removal by a professional remover
100,000 (10,000 per item)
Temporary storage of contents
Loss of or damage to contents during temporary storage in a furniture depository within Hong Kong for up to 30 days
50,000
Personal documents
Replacement of personal documents due to accidental loss or damage
1,000
Sports equipment (worldwide cover)
Loss of or damage to sports equipment anywhere in the world
2,500
Landslip and subsidence extension
Loss of or damage to contents directly caused by landslip or subsidence
Covered
Alterations and repairs
Accidental loss of or damage to contents while the insured premises is under alteration or repair
Covered
(contract period not exceeding two months and within maximum contract value of 100,000)

Personal Liability (Free Cover)

Any claim against you and your family members in the event of negligence causing loss of or damage to the contents and fixtures and fittings belonging to your landlord 3,000,000
per occurrence
4,000,000
per occurrence
53,000,000
per occurrence
Your legal liability as tenant in respect of causing third party bodily injury or property damage
Worldwide personal liability (other than as tenant)
Your legal liability as tenant whilst alteration and repair works are carried out at the insured premises Covered
(contract period not exceeding two months and within maximum contract value of 100,000)
Your legal liability as pet owner Covered
(cats and dogs only)

24-hour Home Assistance Service (Free Cover)

Offers immediate assistance on referral services if you encounter any problems with your home Referral services

Important Notes:

  1. The premises or building to be insured must be less than 40 years of age.
  2. The premises or building to be insured must be for residential use. No industrial or commercial buildings will be covered.
  3. The premises or building to be insured must be your family's and your principal place of residence located in Hong Kong SAR.
  4. The premises or building to be insured must be not a sub-divided home or sub-let premises.
  5. The premises to be insured is not a village house / bungalow /duplex house / townhouse / detached house or the likes.
  6. The premises to be insured must not be situated on ground floor or not include any kind of roof/rooftop.
  7. The premises to be insured must be built of and roofed with bricks, stones or concrete, and must have no illegal structure or outbuilding items or any household improvements made of glass, metal, plastic or the like (Not applicable to non-structural indoor items).
  8. The policy does not cover any home contents in an open area or on a roof/rooftop.
  9. An enforceable Tenancy Agreement shall be effective on/before the policy effective date and agree to present the Tenancy Agreement upon request.
  10. If you would like to insure any valuable property exceeding HK$15,000, you should provide relevant invoice to prove its value at the time of application.
  11. You and your family must comply with all statutory obligations and take reasonable steps to prevent loss or damage; and to maintain any insured property in good condition and sound repair; if the premises to be insured is constructed with an open kitchen, the relevant fire safety rules and regulations must be complied; and to fulfill the requirement of the deed of mutual covenant, any other relevant regulations or statutory instruments relating to the building and your home; Contravention of any regulatory requirements or rules may invalidate the coverage provided by this policy.

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

Gross Floor Area (sq ft)800 or below801 - 1,0001,001 - 1,200
Annual Premium (HK$) 688 988 1,288

Collection of Levy on Insurance Premium : Insurance Authority (IA) has announced the collection of levy on insurance premium under the 'Insurance Ordinance' with effect from 1st January 2018. As a result, all premium amounts shown in this webpage are subject to levy. For further information, please visit www.ia.org.hk/en/levy

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.

  • Sub-divided home or sub-let premises
  • Insured premises that is situated in a building where sub-divided flats are known to exist
  • Insured premises that is used for business purpose or as a weekend / holiday home
  • Unoccupied premises for more than 30 consecutive days
  • Illegal structure exists in the insured premises

Major Excesses

Major ExcessExcess Amount (HK$)
Household Contents
General items 500
Household Removal 1,000
Landslip and subsidence excess 10,000 or 10% of adjusted loss, whichever is greater
Water damage 1,000 or 5% of adjusted loss, whichever is the greater
Personal Liability
Water damage 3,000 or 10% of adjusted loss, whichever is the greater
Landlord's Home or Contents 10,000

The above product information is for reference only. For details of coverage, terms, conditions, and exclusions, please refer to the policy wording. In the event of any discrepancy between the English and Chinese versions of any of the above details, the English version shall prevail.